Privacy Policy

Effective Date: February 1, 2026

MNR Helpline - Mental Health & Behavioral Service ("MNR Helpline," "we," "us," or "our") operates the website mnrhelpline.website and our addiction treatment facility located at 697 Grand Ave, St Paul, MN 55105. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information and protected health information when you visit our website, contact our facility, or receive treatment services at our center. By using our website or engaging with our services, you acknowledge and consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website, contact our admissions team, or receive treatment at our St Paul facility:

1.1 Personal Information You Provide

• Contact Information: Full name, mailing address, email address, telephone number, and other contact details you provide when inquiring about our services, completing a contact form, or scheduling an assessment.
• Insurance and Financial Information: Health insurance policy details, policyholder information, billing address, and payment information submitted during the insurance verification or admissions process.
• Emergency Contact Information: Names, telephone numbers, and relationships of individuals you designate as emergency contacts.
• Demographic Information: Date of birth, gender, marital status, and other demographic details collected during intake assessments.
• Treatment Inquiry Information: Details you share about your substance use history, treatment goals, and the nature of the help you are seeking when you call our admissions line at (218) 505-6441 or submit an inquiry through our website.

1.2 Protected Health Information (PHI)

If you become a patient at our treatment center, we collect Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA), including but not limited to:

• Medical history and physical examination findings
• Substance use and behavioral health assessments
• Treatment plans, progress notes, and discharge summaries
• Diagnostic information and clinical evaluations
• Medication records and laboratory results
• Psychological and psychiatric evaluations
• Information related to co-occurring mental health conditions

1.3 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on each page, and navigation patterns
• Referring website or search terms used to find our site
• Date and time of each visit

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Treatment and Healthcare Operations

• To provide you with addiction treatment, behavioral health services, and clinical care at our facility
• To conduct intake assessments and develop individualized treatment plans
• To coordinate your care among our physicians, therapists, counselors, and other clinical staff
• To manage your patient records and maintain accurate documentation of your treatment
• To communicate with you regarding appointments, treatment progress, aftercare planning, and follow-up services

2.2 Admissions and Insurance Verification

• To process your admissions application and verify your eligibility for treatment
• To verify insurance coverage and obtain pre-authorization for treatment services
• To process billing, submit claims to insurance providers, and manage payment of treatment fees

2.3 Communication and Inquiry Response

• To respond to your inquiries submitted via phone, email, or our website contact forms
• To provide you with information about our treatment programs, facility amenities, and admissions process
• To send appointment reminders and important notifications related to your care

2.4 Website Improvement and Analytics

• To analyze website traffic and usage patterns to improve the functionality and user experience of our website
• To identify and resolve technical issues affecting website performance
• To understand how visitors find and interact with our website so we can better serve individuals seeking treatment

2.5 Legal and Regulatory Compliance

• To comply with applicable federal, state, and local laws and regulations, including HIPAA, 42 CFR Part 2, and Minnesota state privacy laws
• To respond to legal processes such as subpoenas or court orders as required by law
• To report information to public health authorities when required by law (for example, communicable disease reporting)

3. How We Share Your Information

MNR Helpline does not sell, rent, or trade your personal information or protected health information to third parties for marketing purposes. We may share your information only in the following circumstances:

3.1 For Treatment, Payment, and Healthcare Operations

We may disclose your protected health information to other healthcare providers involved in your treatment, to your insurance company for payment of services, and to our business associates who assist us with healthcare operations. All such disclosures are made in accordance with HIPAA and 42 CFR Part 2 regulations, and business associate agreements are in place with all applicable parties.

3.2 With Your Written Authorization

We will obtain your written authorization before disclosing your substance use disorder treatment records or protected health information for purposes not covered by HIPAA's treatment, payment, or healthcare operations provisions. You have the right to revoke any authorization in writing at any time, except to the extent that we have already acted in reliance upon the authorization.

3.3 As Required by Law

We may disclose your information when required by federal, state, or local law, including:

• Court orders and legal proceedings
• Public health reporting obligations
• Reports to prevent or lessen a serious and imminent threat to health or safety
• Reports of suspected child abuse or neglect as mandated by Minnesota law
• Compliance with governmental audits and investigations

3.4 Service Providers

We may share limited information with trusted service providers who assist us with website hosting, analytics, email delivery, and other operational functions. These service providers are contractually obligated to protect your information and to use it only for the purposes for which it was disclosed.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how our website is used.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website, such as page navigation and access to secure areas. The website cannot function properly without these cookies.
• Analytics Cookies: We use analytics cookies to collect aggregated, anonymous data about website traffic, page views, and user behavior. This information helps us improve our website and better serve visitors seeking treatment information.
• Functional Cookies: These cookies allow our website to remember your preferences, such as language and region, to provide a more personalized experience.

4.2 Managing Your Cookie Preferences

Most web browsers allow you to manage your cookie preferences through the browser settings. You can choose to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, consult your browser's help documentation.

4.3 Do Not Track Signals

Our website recognizes and responds to "Do Not Track" browser signals. When a Do Not Track signal is detected, we will not collect analytics data for that browsing session.

5. Your Rights

You have the following rights regarding your personal information and protected health information:

5.1 Right to Access

You have the right to request access to and obtain a copy of your protected health information that we maintain in our records. To request access, please submit a written request to our Privacy Officer at the address provided below. We will respond to your request within 30 days as required by HIPAA.

5.2 Right to Amendment

You have the right to request that we amend your protected health information if you believe it is inaccurate or incomplete. We will review your request and respond in writing within 60 days. We may deny your request in certain circumstances as permitted by HIPAA, and if we do, we will provide you with a written explanation.

5.3 Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures we have made of your protected health information. This accounting will cover disclosures made during the six years prior to your request (or a shorter period if you specify). Certain disclosures, such as those made for treatment, payment, or healthcare operations, are exempt from this accounting.

5.4 Right to Request Restrictions

You have the right to request that we restrict how we use or disclose your protected health information for treatment, payment, or healthcare operations. While we will consider your request, we are not required to agree to all restrictions. However, we are required to comply with your request to restrict disclosures to a health plan for services you have paid for in full out of pocket.

5.5 Right to Confidential Communications

You have the right to request that we communicate with you about your health information in a particular way or at a particular location. For example, you may request that we contact you only by mail or at a specific phone number. We will accommodate all reasonable requests.

5.6 Right to a Copy of This Policy

You have the right to obtain a paper copy of this Privacy Policy upon request at any time, even if you have previously agreed to receive it electronically.

5.7 Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with our facility or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

6. HIPAA Notice of Privacy Practices

MNR Helpline is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This section serves as our Notice of Privacy Practices and describes how medical information about you may be used and disclosed, and how you can get access to this information.

6.1 Protected Health Information

Protected Health Information (PHI) includes any individually identifiable health information that we create, receive, maintain, or transmit in the course of providing treatment services at our facility. This includes information in your medical record, billing records, insurance claims, and any other health-related information that identifies you or could reasonably be used to identify you.

6.2 Our Duties and Responsibilities

We are required by law to:

• Maintain the privacy of your protected health information
• Provide you with this Notice of our legal duties and privacy practices with respect to your PHI
• Notify you in the event of a breach of your unsecured protected health information
• Abide by the terms of this Notice that are currently in effect
• Obtain your written consent before using or disclosing your substance use disorder treatment records, except as otherwise permitted by 42 CFR Part 2

6.3 Substance Use Disorder Treatment Records

Federal law and regulations (42 CFR Part 2) provide additional protections for information related to substance use disorder treatment. These records receive a higher level of confidentiality protection than other medical records. We will not disclose your substance use disorder treatment records without your written consent, except in limited circumstances permitted by federal law, including:

• Medical emergencies
• Qualified research activities with appropriate safeguards
• Court orders that meet specific legal requirements
• Communications within our facility for the purpose of your treatment
• Reports of suspected child abuse or neglect

6.4 Patient Rights Under HIPAA

As a patient of MNR Helpline, you have the right to:

• Receive a copy of your medical records in the format you request, if reasonably producible
• Request corrections to any errors in your medical records
• Receive an accounting of disclosures of your health information
• Request restrictions on the use and disclosure of your health information
• Request confidential communications regarding your health information
• Receive notification of any breach of your unsecured protected health information
• File a complaint if you believe your privacy rights have been violated without fear of retaliation

6.5 Uses and Disclosures Without Your Authorization

We may use and disclose your protected health information without your authorization in the following circumstances, as permitted by HIPAA:

• Treatment: We may share your PHI with healthcare providers involved in your treatment at our facility or with external providers to whom we refer you for care.
• Payment: We may use and disclose your PHI to bill and collect payment for treatment services, including submissions to your health insurance plan.
• Healthcare Operations: We may use your PHI for quality improvement, staff training, compliance activities, and other operational functions necessary to run our treatment center.
• Public Health Activities: We may disclose PHI for public health purposes, such as reporting communicable diseases to the Minnesota Department of Health.
• Health Oversight Activities: We may disclose PHI to health oversight agencies for audits, investigations, and inspections authorized by law.
• Judicial and Administrative Proceedings: We may disclose PHI in response to a court order or a subpoena accompanied by appropriate documentation.
• Law Enforcement: We may disclose limited PHI to law enforcement officials under specific circumstances as permitted by HIPAA and consistent with 42 CFR Part 2 requirements.
• Averting a Serious Threat: We may disclose PHI when we believe in good faith that disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or the health or safety of others.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information and protected health information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include but are not limited to:

• Encryption of electronic protected health information both in transit and at rest
• Secure server infrastructure with firewalls and intrusion detection systems
• Role-based access controls that limit access to PHI to authorized personnel only
• Regular security risk assessments and vulnerability testing
• Ongoing staff training on HIPAA compliance, privacy practices, and information security
• Physical security measures at our 697 Grand Ave facility, including restricted access to medical records storage areas
• Secure disposal of paper and electronic records containing PHI

While we take extensive measures to protect your information, no method of electronic transmission or storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at (218) 505-6441.

8. Data Retention

We retain your personal information and protected health information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, and to meet applicable regulatory retention requirements. Patient medical records are retained in accordance with Minnesota state law, which requires that adult patient records be maintained for a minimum of seven years following the last date of service. After the applicable retention period, records are securely destroyed in accordance with our data destruction policies.

9. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information through our website, please contact us at [email protected].

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. MNR Helpline is not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external websites before providing them with your personal information.

11. ADA Compliance

MNR Helpline is committed to ensuring that our website and our physical facility are accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. We continually work to improve the accessibility of our website and digital content to ensure an inclusive experience for all visitors.

If you experience any difficulty accessing any portion of our website or require assistance navigating our content, please contact us at (218) 505-6441 or [email protected]. We will make reasonable efforts to provide the information you need in an accessible format.

Our physical treatment center at 697 Grand Ave, St Paul, MN 55105 is designed to be accessible to individuals with mobility impairments and other disabilities. If you require specific accommodations during your visit or treatment, please inform our admissions team so we can make appropriate arrangements.

12. Minnesota State Privacy Rights

In addition to your rights under federal law, Minnesota state law provides additional protections for your health information. Under the Minnesota Health Records Act (Minnesota Statutes Section 144.291 to 144.298), you have the right to:

• Access your health records within a reasonable time and at a reasonable cost
• Request amendments to inaccurate or incomplete health records
• Receive a notice of your privacy rights from your healthcare provider
• Authorize or refuse the release of your health records, with certain exceptions
• Be informed of the identity of persons or organizations to whom your health records have been disclosed

MNR Helpline complies with all applicable Minnesota state privacy laws in addition to federal HIPAA regulations.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Material changes to this policy will be communicated through a notice on our website or by other appropriate means. Any changes to our HIPAA Notice of Privacy Practices will be made available at our facility and on our website.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your rights described herein, or would like to file a privacy-related complaint, please contact our Privacy Officer using any of the following methods:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy or by calling 1-877-696-6775.

This Privacy Policy was last updated on February 1, 2026. MNR Helpline - Mental Health & Behavioral Service is a licensed addiction treatment center located at 697 Grand Ave, St Paul, MN 55105. We are committed to protecting the privacy and confidentiality of every individual who contacts us or receives treatment at our facility.